Question 1

How does UnBanAI work?

Accepted Answer

UnBanAI uses advanced AI trained on thousands of successful appeals across all major platforms. Simply select your platform, paste your suspension email, answer a few diagnostic questions, and UnBanAI generates a customized, professional appeal letter in under 60 seconds.

Question 2

What is UnBanAI's success rate?

Accepted Answer

UnBanAI has a 92% success rate across all supported platforms. This is significantly higher than the 40-60% success rate of self-written appeals. Our AI understands exactly what each platform wants to see.

Question 3

How long does it take to generate an appeal?

Accepted Answer

UnBanAI generates professional appeals in under 60 seconds. Simply provide your suspension notice and answer a few questions, and you'll have a platform-optimized appeal ready to submit.

Question 4

Is there a free trial?

Accepted Answer

Yes! You can generate your first appeal completely free. This lets you see the quality of our appeals before committing to a paid plan. No credit card required to try.

Question 5

Which platforms does UnBanAI support?

Accepted Answer

UnBanAI supports all major e-commerce platforms (Amazon, Shopify, eBay, Etsy, Shopee, Alibaba), payment processors (Stripe, PayPal, Wise, Revolut, Square), and advertising platforms (Google Ads, Meta Business Manager, TikTok Ads).

Question 6

Can UnBanAI help if I was banned from multiple platforms?

Accepted Answer

Yes. Each platform appeal is generated independently with platform-specific language and requirements. You can generate appeals for multiple platforms in a single session at no additional cost.

Question 7

Do you support international platforms?

Accepted Answer

Yes. We support platforms across North America, Europe, Asia, and worldwide. If your platform isn't listed, contact us—we're constantly adding new platforms.

Question 8

What if my platform isn't supported?

Accepted Answer

Contact us with your platform details. We prioritize platform additions based on user demand and can often add support for new platforms within 1-2 weeks.

Question 9

How much does UnBanAI cost?

Accepted Answer

UnBanAI offers flexible pricing including a free trial, single-appeal purchases, and monthly subscriptions. Visit our pricing page for current rates and choose the plan that fits your needs.

Question 10

What's included in each plan?

Accepted Answer

All paid plans include unlimited appeal generation, access to all supported platforms, downloadable appeal letters, and email support. Higher tiers include priority support and additional features.

Question 11

Is there a refund policy?

Accepted Answer

Yes. If your appeal is unsuccessful and you followed our guidance, we'll work with you on follow-up appeals at no additional cost. Contact our support team for assistance.

Question 12

Do you offer enterprise plans?

Accepted Answer

Yes. We offer customized solutions for agencies, large sellers, and enterprises managing multiple accounts. Contact us for enterprise pricing and features.

Question 13

What information do I need to provide?

Accepted Answer

You'll need your suspension notification email from the platform, basic information about your business, and details about the specific issue. UnBanAI guides you through providing only what's necessary—no lengthy forms.

Question 14

Is my information secure?

Accepted Answer

Absolutely. We use bank-level encryption to protect your data. Your information is only used to generate your appeal and is never shared with third parties. We delete your data after 30 days.

Question 15

Can I edit the generated appeal?

Accepted Answer

Yes. After UnBanAI generates your appeal, you can review, edit, and customize it before submitting to the platform. You have full control over the final content.

Question 16

What format is the appeal delivered in?

Accepted Answer

Appeals are delivered in a clean, professional format ready to copy and paste or download as a PDF. The format is optimized for each platform's submission process.

Question 17

How long does the platform take to respond?

Accepted Answer

Response times vary by platform and case complexity. Amazon typically responds within 2-3 business days, Stripe within 3-5 days, and Meta within 24-48 hours. Complex cases may take longer.

Question 18

What if my appeal is denied?

Accepted Answer

If your appeal is denied, carefully review the platform's response. They often provide specific reasons for denial. UnBanAI can help you generate a follow-up appeal addressing their feedback at no additional cost.

Question 19

Can UnBanAI help with follow-up appeals?

Accepted Answer

Yes. If your initial appeal is denied, we can help you craft stronger follow-up appeals that address the platform's specific feedback. This is included in all paid plans.

Question 20

Do I need a lawyer for account appeals?

Accepted Answer

In most cases, no. Account appeals are administrative processes that don't require legal representation. However, for complex legal cases or significant financial disputes, consult with a qualified attorney.

Question 21

Why was my account suspended?

Accepted Answer

Accounts are suspended for various reasons including policy violations, unusual activity, high chargeback rates, verification issues, or suspected fraud. The platform should provide specific reasons in your suspension notice.

Question 22

Should I create a new account?

Accepted Answer

Not recommended. Creating new accounts after suspension often violates platform policies and can result in permanent bans. Always appeal through official channels first.

Question 23

Can I prevent future suspensions?

Accepted Answer

Yes. Understanding why you were suspended and implementing proper compliance practices can significantly reduce future risk. UnBanAI provides guidance on preventing common issues.

Question 24

What happens to my funds during suspension?

Accepted Answer

This varies by platform. Some hold funds for a period (PayPal's 180-day holds), others release them after verification. UnBanAI can help expedite fund release in many cases.

Frequently Asked Questions